If you have ever had a shared hosting account before or you've dealt with any kind of online service, you are probably aware from your personal experience that for many things it is better to consult with a live person on the telephone instead of exchange tickets or email messages. If you want to find out more about a service before you decide to order it or if something small should be done, for example, it is much easier and faster to do it real-time. When you have the option to connect with representatives by phone, it is also very likely that you're using the services of a real hosting supplier, not just a reseller. The level of support that you can get on the telephone varies between different companies - from general issues to expert technical support. Usually the majority of providers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are managed via email and tickets.

Phone Support in Shared Hosting

Our shared hosting packages include phone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you can call us and learn more about our solutions or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you will be able to call the phone number that is nearer to you. If you are an existing customer, we will assist you promptly with all of the general and billing matters as well as with a number of technical issues in order to save you time and efforts - we are aware of the fact that often it's quicker to talk with a live person so as to get things done right away. Of course, some issues cannot be resolved on the telephone, so if this is the case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. In case you are not sure which package will be suitable for your websites, you'd like to learn more about the plan's specifications or you need any other kind of information about our services, you're able to call any of the local telephone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will help you. If you currently have an account, you will be able to get in touch with us about sales and general issues, although we're usually able to help with numerous technical issues as well. For entirely technical issues you will have to employ our integrated ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option in case the issue requires longer time to be solved or it needs to be escalated to our system administrators.