Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Guarantee

  • Our technical support staff is available 24/7 to handle each of your assistance demands. Every ticket you post to us shall be responded to within less than 60 minutes. If your problem calls for the aid of one of our administrators, we’ll send the ticket to the technician in charge and will let you know that the problem is being resolved.

  • Top quality support service

  • Qualified Client Assistance Service

  • Our tech support team is going to be online for you day and night to to attend to all support demand tickets that you send. We offer technical help for the applications that are pre–installed on your web server. These include our custom designed Web Site Control Panel, the selected Operating System as well as the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • In the Web Site Control Panel that is available cost–free with your virtual server, you can easily find a practical Help section, that features everything you should know about managing your sites and software. We have included a wide selection of how–to content articles and video training that illustrate the basic website maintenance responsibilities in an easy to comprehend fashion.