Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Every single assistance request you submit to us will be responded to within maximum one hour. In case your ticket or e–mail needs further assistance from a server administrator, we will without delay forward it and leave a comment to let you know that your matter is being examined. If you make use of our Managed Servers package, all of the server administration services included there will be completed at a time of your liking.

  • Top quality support service

  • A Top–Quality Tech Support Service

  • We’ll be available to you 24x7 to answer any enquiries that you may have connected to our Web Site Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated server. If you also need assistance handling server administration procedures, take a glance at our Managed Servers package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting services, plus installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated server comes with our free–of–charge Web Site Control Panel, which features an elaborate knowledge base plus a selection of instructional video tutorials. Whenever you need assistance working with the Web Site Control Panel, just click on the Videos or Help buttons located in the upper right corner.