Even though the web hosting service supplied by the different companies appears identical, each provider has a personalized platform with its own tweaks and ways to execute specific procedures. This is the reason why, an in-depth knowledge base would be pretty helpful both for people with zero previous experience and for technically experienced users who will at some point learn how specific tasks are carried out, but will waste time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, saving users both time and energy. The end result is gladder customers, as they can effortlessly find the info they’re seeking, and less work for the client support team representatives, because typically the majority of the enquiries and issues that clients have are already listed in the knowledge base. Given that the articles themselves are properly written and cover more topics, you’ll be able to get to know more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages come with an extensive knowledge base where you can find information on all the difficulties that you might possibly run into and their resolutions. You can discover how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are correct, but you aren’t able to send email messages, for instance. We have done our best to be as comprehensive as possible and to encompass all the available options so as to save you time and energy and to supply you with different solutions for each issue. The knowledge base comprises educational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will acquaint you with the features and functions of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each Control Panel section, whereas if you prefer to browse through the full collection of articles, you should visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an extensive online knowledge base for all our present and future clients, so in case you buy a semi-dedicated server plan from us, you will be able to find any info that you’re searching for at any time. We’ve got a multitude of informational articles, which will help you understand better what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are merely 2 instances. Our elaborate tutorials will help you accomplish anything you want – unzip an archive, import a MySQL database, forward a domain, etc. Besides, we’ve also got troubleshooting instructions, which will allow you to find out what causes a certain problem and the possible solutions for it. In case you’re unable to send e-mail messages or your domain name returns a 500 Internal Server Error message, for example, you can resort to our knowledge base and recover the issue without delay. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.