Should you ever face a problem with your website and be unable to cope with it yourself, ask the respective web hosting provider’s technical support staff to help you get the site back online. A quick solution would be best, but a lot of hosting companies answer within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be swiftly fixed, your site may not function properly or may not be reachable at all for a longer time period, so you may lose potential clients as it is quite unlikely that anybody will ever return to a website that is faulty. Having said that, you need to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely manner. If a software app update does not go smoothly or you erase something unintentionally, for instance, the website should be fixed quickly in order to prevent long unreachability.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting service feature a one-hour reply guarantee, which implies that regardless of what enquiry or problem you might have, we’ll always be there to help you. As it is, it seldom takes more than 30 minutes to get an issue resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client care team members are available 24x7, even on holidays and weekends, so you will get quick support anytime you need it. We understand how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have enquired into the matter and, in case we haven’t discovered a solution, we will give you more details on what you need to do on your end, if the situation demands it. With our support services, you can rest assured that there will be someone to lend you a hand right away, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care staff reps will be at your service at all times and they’ll answer any trouble ticket that you submit through the web hosting Control Panel within less than sixty minutes. The response time is guaranteed no matter if you have a general query in regards to your semi-dedicated server or you face some problem and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available 24/7 to deal with any general, billing or technical issue. In case you get in touch with us about anything that is within our capacity, we’ll sort it out before we respond to you, so you won’t have to wait around for hours or days while the problem persists. In case there’s something that you have to do on your end, we’ll give you the necessary details – what possible solutions to try out, what steps to take, etc.