A live chat is a real-time method of communication between a website hosting provider's support team and its clients. It is a very efficient way to get some info about the website hosting services or get some problem resolved as you are talking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of errors at the time you exchange data like usernames or domain names, the quicker response time because the communication is live and the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue involved. In addition, you're able to join a live chat room from any kind of computer which is connected to the web, avoiding the telephone rates that you will have to pay in case you're calling to another country.

Live Chat Support in Shared Hosting

We provide a live chat assistance service for all of the Linux shared hosting service that we offer and we will support you with almost everything in real time. In case you don't have an account with our company yet, we'll provide you with more information about the packages in order to help you to pick the most suitable plan. In case you are an existing customer, we will be able to assist you with any billing or general issue along with with numerous common tech matters, such as an e-mail address installation in a desktop email client. If you cannot call us for whatever reason or you are in some country where we do not have a local telephone number, our live chat is the best option to get in touch with us. Certainly, some troubles require extra time to examine and test, which means that you will need to open a support ticket to our technicians, but nonetheless, we are able to save you time and assist you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, which means that whenever you have any kind of questions about our semi-dedicated service, you can speak with our customer care team anytime no matter if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and general questions and issues, still we are able to help you with many technical questions as well. We can help you choose the ideal package for your web sites if you do not have an account yet, we can reply all the billing questions or concerns you may have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done promptly as our live chat service is accessible all the time, each and every day. Every time you require assistance, you can talk to an agent and save considerable time.