A ticketing system is the most widespread means of correspondence that web hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to fix a problem that takes a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all replies added by either side will be stored in the very same place in the event that someone else needs to work on the issue in question and the info in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts in order to carry out some operation or to get in touch with the company’s client service staff. In case you’d like to administer several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Additionally, it may take a substantial span of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with numerous other hosting providers, the support ticket system that we’re using with our Linux shared hosting service is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to remember several log-in credentials, as you will be able to manage your tickets and the web hosting account itself from one place. So, in case you have a question or experience a problem, you can get in touch with our technical support staff members straight away. Our system comes with an intelligent search option. This goes to say that even in case you have posted tons of tickets over the years, you’ll be able to find the one that you need without any efforts. On top of that, you can read knowledge base guidelines for resolving commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated service, so you won’t need one more support platform to get in touch with our client service staff – you can do it on the spot in the event that you face a challenge. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is equally simple. Using our clever search functionality, you can quickly track down any ticket that you have already posted. You can submit a ticket at any time since our client service team representatives are available 24 hours a day and reply in less than one hour, even though it seldom takes that much to obtain help. With the Hepsia Control Panel, you will have everything in a single location and you can forget about having to go through two or more platforms to fix a simple issue.