Being able to get in touch with your shared hosting provider whenever you have any sort of questions or experience any problems is important and how fast they will answer back and take action could be essential, particularly if your website is business-oriented, as more downtime can often mean losing potential customers. The support solutions are usually a quick way to identify genuine suppliers from resellers. The latter generally reply just to email messages or support tickets and you may need to wait for a day or even more to get a reply. In case the issue needs a couple of replies, you will end up losing several days in order to have a problem resolved. Using a genuine and reliable web hosting provider, you will be able to get in touch with the support anytime and get a prompt response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services come with 24/7 technical support and various means of communication. If you don't have an account yet, you can easily give us a call or use our live chat and consult with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up getting a service which you can't use. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs additional analysis. Unlike the vast majority of suppliers out there today, we respond to all the tickets within one hour, so you will not have to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you can take full advantage of our 24/7 technical support services even on official holidays. Your websites will be available constantly and so will we. With quite a few connection options, you're able to choose the easiest way to contact us and inquire about our services if you do not have an account yet, or request support if you are already our customer. You can phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour response time warranty, even though it hardly ever takes over 20 mins to get assistance whatever the complexity of the trouble. Using our customer and tech support services, we will be there for you every time you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

If you acquire a VPS server from us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're an active customer and you require assistance with a technical issue which requires more time to investigate or resolve, you are able to open a support ticket through your billing account or you can send an email and we will take care of the issue and send you a reply within one hour. The response time is warranted 24/7, including holidays and weekends, yet for the majority of issues it takes a maximum of 30 minutes to get support. The support service covers the VPS as well as all the pre-installed software it features, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will enjoy quick support when you order a dedicated server from our company. Our customer and tech support crews are available 24/7/365, so when you open a ticket via your billing account or you send an email about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the perfect option if the matter in question requires longer time to be solved or if it should be forwarded to our admins, as it is far more convenient to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live representative via our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.